Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately, we can’t offer you a refund or exchange.
We accept returns on products that were shipped out by us and the item is defective due to an error on our end (e.g. wrong item, damaged or faulty).
Return with Full Refund Eligibility does not include cases which are NOT of Quartzily Store error, such as;
- BUYER MISTAKE on purchasing item color, description or quantity, or any other Buyer error.
- Items past the 30-day warranty period (since delivery).
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Cost of returns:
You will need to cover the cost of the return. Please try to send your return via a tracked service as we can’t be held responsible for your return going missing in action.
Please contact our support team via email here for the correct return address. As our products are fulfilled by various partners, the return address on your parcel might not be the closest (and cheapest) for you.